FAQs

How do I care for my tumbler?

These tumblers are hand-wash only and are not dishwasher safe. Do not soak the tumblers and please handle them with care. Don’t forget to remove the rubber ring around the inside of your tumbler lid and to take off the slide (if your lid has one) and wash thoroughly to prevent mold growth. 

Can I customize my tumbler? 

Yes! Of course! Just add your customization ideas to the notes section at check out, or feel free to send me a message on my Facebook page.

How long does order prcessing take?

Tumblers are all made to order and handmade therefor production time can be from 2-3 weeks. Coasters and pens take 7-10days to process. Stickers take 1-2 business day to process. Pens take 7-10 days to process. 

Are the pens refillable?

Yes! You can purchase the refills here.

Can I rush my order?

Yes. For a small fee you can expedite your order processing to rush (7-10days). To do this just go to the add-on section and add the rush order to your cart. 

How do I fix a problem with my order?

I'm sorry to hear there was a problem with your order. Please contact me on Facebook or by E-mail at owlwayswithlovehandmades@gmail.com and I will do my best to get your problem resolved.